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MSP Blog was created to help out MSPs to utilize their PSA and RMM products. We’re creating posts based on what our users are telling us is the most important to them. We also offer membership to view all of our Premium content. Membership is just £5 per month via Stripe or PayPal. You can subscribe to our blog via the Join Us page. Please take a look around and be sure to contact us if there are any improvements you think we can make!

MSP Blog Posts

Automation RMM

ConnectWise Automate – Windows 10 Build Upgrade Script

There has been quite a lot of ambiguity regarding the Windows 10 build upgrade process via ConnectWise Automate, so I have created this post to

Projects PSA Service Desk

ConnectWise Manage – Use Type, Subtype and Item effectively

Within tickets in Manage, you have the option to add a Type, Subtype and Item to each ticket. The reason for this is that you’re

Automation RMM

ConnectWise Automate – Managing Printers

Print Management is one of those jobs that can be tedious and boring, but get it right and it makes life so much easier. I’m

PSA Service Desk

Using Ticket Templates In ConnectWise Manage

Ticket templates are a great way of automatically creating tickets for recurring tasks within your Service Desk. Some examples of tickets I automate are: Patch

PSA Service Desk

ConnectWise 2020.1 Updates

As ConnectWise has now released 2020.1, there are a number of new features and here’s a list of them and how to use them! Security

PSA RMM

Protect your MSP from Ransomware

Recently there has been a lot of focus on MSPs being targeted by Ransomware/Attacks in forums, groups and in general conversation. I have created this

Automation RMM Service Desk

Top Tools for IT Professionals and MSPs

Looking across all of the software platforms available to IT Professionals, it’s actually quite a small portion of tools that I actually use on a

PSA Sales & Marketing Service Desk

ConnectWise Unite – Managing Office 365

Unite is a product from ConnectWise that allows for automatic and easy management of services such as Office 365, Cisco Meraki, Umbrella, Azure, Webex and

Projects PSA

How to use Projects efficiently in ConnectWise Manage

Projects have long been a part of the Manage platform, but are you utilizing them to their full potential? In this article, we’re taking a

PSA Sales & Marketing Service Desk

How to use Tracks in ConnectWise Manage

Tracks are a great way to automate some of the business processes that are often repeated within ConnectWise. Tracks are a great tool for ensuring

PSA Sales & Marketing

Pricing Calculator

I’ll likely expand on this later, but here is a VERY simple cost calculator that you can use for your clients, If your website is

Office 365 PSA

Microsoft Partner Security Requirements

Microsoft released new Partner Security Requirements that impact partners in the CSP program. What does this mean? All Partners/Resellers (Direct or Indirect) must adhere to

Automation RMM

Set Network Adapters to Private

A common issue I’ve been running into is that clients aren’t able to connect to their network shares due to their adapters being set to

PSA Sales & Marketing

The Benefits of an MSP to Small Businesses

Owning or working for a Managed Service Provider is hard work. More often than not, you’re dealing with a host of different issues from a

Office 365 Sales & Marketing

SaaS Backup (Office 365, SharePoint, Google Suite)

Many people have asked me over the years if they need to backup their SharePoint or Office 365 Emails as they are already ‘in the

PSA Sales & Marketing

IT Maturity – What is it and why do you need to know?

IT Maturity is effectively how well you (or your clients) are utilizing technology within their business. Working within the MSP environment, IT Maturity Matrices are

PSA Sales & Marketing Service Desk

Windows 7 Upgrades… Do you need a new Product Key?

It’s official, Windows 7 is dead (assuming you haven’t purchased extended support). The odds are, if your clients were going to upgrade their PCs to

Plugins RMM

Top ConnectWise Automate Plugins

ConnectWise Automate Plugins are great. I’d estimate that plugins over the years have probably saved me around 2 hours a day on average. Over time,

RMM

COVID-19 Workaround – Granting Clients Access to ConnectWise Control

There are two ways that I’m aware of that you can grant your customers access to their own devices with ConnectWise Automate/Control as a temporary