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Matthew
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Articles By This Author
Bulk Assigning DDIs to Microsoft Teams Users / Direct Routing
- By Matthew
- . September 9, 2020
Okay so this is probably one of the most basic things I’ve ever done/found within PowerShell, but it took me far too long to find
Finding Inactive Microsoft Teams in Office 365 & General Housekeeping
- By Matthew
- . August 10, 2020
With everybody jumping into using Microsoft Teams with both feet, it’s likely by now that you or your clients have realized that as standard, anybody
Microsoft Teams Direct Routing
- By Matthew
- . July 27, 2020
With lockdown easing, you’ve probably all had a long few months configuring Microsoft Teams, Zoom and a whole host of other remote-working functionality for your
Unified Communication – Phone System & Video Conferencing for free!
- By Matthew
- . April 26, 2020
Hopefully, by now, the VPN tickets have ended and that you’re all working from home with almost fully operating systems and your clients are the
COVID-19 Workaround – Granting Clients Access to ConnectWise Control
- By Matthew
- . March 17, 2020
There are two ways that I’m aware of that you can grant your customers access to their own devices with ConnectWise Automate/Control as a temporary
Client Profitability Setup (ConnectWise)
- By Matthew
- . March 13, 2020
So I recently came across probably my biggest oversight with ConnectWise Manage to date – Client Profitability. Like in most businesses, there’s a general consensus
Top ConnectWise Automate Plugins
- By Matthew
- . March 4, 2020
ConnectWise Automate Plugins are great. I’d estimate that plugins over the years have probably saved me around 2 hours a day on average. Over time,
Ransomware Attack Procedure
- By Matthew
- . February 23, 2020
So, you get a call that a customer has been hit by Ransomware, what do you do? This post is designed to help you to
Customer Welcome Document
- By Matthew
- . February 20, 2020
I’ve created this document as a rough copy of something that I send to clients when they’re new to our services (amongst others) just to
Mitigating Internal Threats
- By Matthew
- . February 19, 2020
Introduction With the recent spike in cybersecurity threats, there has been recent news on MSP staff stealing and selling data such as remote access to