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MSP Pricing Spreadsheet

I’ve seen a few different pricing guides out there, but none that seemed to fit for what I wanted, or seemed very over-engineered and excessive


Office 365 ProPlus + Chrome = Bing Browser!

Following the announcement from Microsoft recently that from version 2002, Office 365 ProPlus will be altering Chrome’s default search engine to Bing to “provide the


Workstation Setup Procedure (Project Template)

This guide is created within a format that you can copy/paste into a ConnectWise Project Template and can freely be modified. I try to create


MSP Technical Org Roles/Chart Ideas

This post isn’t designed to be a definitive guide on how your organization should be run or the roles involved, however, it is designed to

PSA Service Desk

ConnectWise 2020.1 Updates

As ConnectWise has now released 2020.1, there are a number of new features and here’s a list of them and how to use them! Security

PSA Sales & Marketing Service Desk

ConnectWise Unite – Managing Office 365

Unite is a product from ConnectWise that allows for automatic and easy management of services such as Office 365, Cisco Meraki, Umbrella, Azure, Webex and


ConnectWise SSO with Azure AD/2FA

So I recently bit the bullet with linking my SSO to Azure AD. I had been putting this off for weeks until I realized exactly

PSA Sales & Marketing Service Desk

Windows 7 Upgrades… Do you need a new Product Key?

It’s official, Windows 7 is dead (assuming you haven’t purchased extended support). The odds are, if your clients were going to upgrade their PCs to


IT Interview Questionnaire

This blog post comes after conversations I’ve had recently on how to quickly decipher a potential employee’s knowledge with a quick quiz before an interview.


Set Up New ConnectWise Customer Portal

Personally, I love the new Customer Portal. It allows clients to seamlessly Chat with you via ChatAssist, pay their invoices, view their Tickets and Projects!