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PSA Service Desk

ConnectWise 2020.1 Updates

As ConnectWise has now released 2020.1, there are a number of new features and here’s a list of them and how to use them! Security

PSA Sales & Marketing Service Desk

ConnectWise Unite – Managing Office 365

Unite is a product from ConnectWise that allows for automatic and easy management of services such as Office 365, Cisco Meraki, Umbrella, Azure, Webex and

PSA Sales & Marketing Service Desk

Windows 7 Upgrades… Do you need a new Product Key?

It’s official, Windows 7 is dead (assuming you haven’t purchased extended support). The odds are, if your clients were going to upgrade their PCs to

PSA RMM

Protect your MSP from Ransomware

Recently there has been a lot of focus on MSPs being targeted by Ransomware/Attacks in forums, groups and in general conversation. I have created this

PSA Sales & Marketing

Pricing Calculator

I’ll likely expand on this later, but here is a VERY simple cost calculator that you can use for your clients, If your website is

PSA Sales & Marketing

The Benefits of an MSP to Small Businesses

Owning or working for a Managed Service Provider is hard work. More often than not, you’re dealing with a host of different issues from a

Office 365 PSA

Microsoft Partner Security Requirements

Microsoft released new Partner Security Requirements that impact partners in the CSP program. What does this mean? All Partners/Resellers (Direct or Indirect) must adhere to

Automation RMM Service Desk

Top Tools for IT Professionals and MSPs

Looking across all of the software platforms available to IT Professionals, it’s actually quite a small portion of tools that I actually use on a

PSA Sales & Marketing

IT Maturity – What is it and why do you need to know?

IT Maturity is effectively how well you (or your clients) are utilizing technology within their business. Working within the MSP environment, IT Maturity Matrices are

Office 365 Sales & Marketing

SaaS Backup (Office 365, SharePoint, Google Suite)

Many people have asked me over the years if they need to backup their SharePoint or Office 365 Emails as they are already ‘in the