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ConnectWise SSO with Azure AD/2FA

So I recently bit the bullet with linking my SSO to Azure AD. I had been putting this off for weeks until I realized exactly

PSA Sales & Marketing Service Desk

Windows 7 Upgrades… Do you need a new Product Key?

It’s official, Windows 7 is dead (assuming you haven’t purchased extended support). The odds are, if your clients were going to upgrade their PCs to


IT Interview Questionnaire

This blog post comes after conversations I’ve had recently on how to quickly decipher a potential employee’s knowledge with a quick quiz before an interview.


Set Up New ConnectWise Customer Portal

Personally, I love the new Customer Portal. It allows clients to seamlessly Chat with you via ChatAssist, pay their invoices, view their Tickets and Projects!


Protect your MSP from Ransomware

Recently there has been a lot of focus on MSPs being targeted by Ransomware/Attacks in forums, groups and in general conversation. I have created this

PSA Sales & Marketing

Pricing Calculator

I’ll likely expand on this later, but here is a VERY simple cost calculator that you can use for your clients, If your website is


How to utilize Ignite within ConnectWise Automate

ConnectWise Automate has an amazing feature called Ignite that allows you to customize each pack with your own bespoke monitoring thresholds for your clients. This

PSA Sales & Marketing

The Benefits of an MSP to Small Businesses

Owning or working for a Managed Service Provider is hard work. More often than not, you’re dealing with a host of different issues from a

Office 365 PSA

Microsoft Partner Security Requirements

Microsoft released new Partner Security Requirements that impact partners in the CSP program. What does this mean? All Partners/Resellers (Direct or Indirect) must adhere to


Examples of ConnectWise Manage Status Emails

Introduction ConnectWise Manage allows you to send emails based on Ticket Status, this means that when a new ticket is emailed into your Service Board,