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PSA Service Desk

ConnectWise 2020.1 Updates

As ConnectWise has now released 2020.1, there are a number of new features and here’s a list of them and how to use them! Security

PSA Sales & Marketing Service Desk

ConnectWise Unite – Managing Office 365

Unite is a product from ConnectWise that allows for automatic and easy management of services such as Office 365, Cisco Meraki, Umbrella, Azure, Webex and

PSA Sales & Marketing Service Desk

Windows 7 Upgrades… Do you need a new Product Key?

It’s official, Windows 7 is dead (assuming you haven’t purchased extended support). The odds are, if your clients were going to upgrade their PCs to

Automation RMM Service Desk

Top Tools for IT Professionals and MSPs

Looking across all of the software platforms available to IT Professionals, it’s actually quite a small portion of tools that I actually use on a

PSA Service Desk

Using Ticket Templates In ConnectWise Manage

Ticket templates are a great way of automatically creating tickets for recurring tasks within your Service Desk. Some examples of tickets I automate are: Patch

PSA Sales & Marketing Service Desk

How to use Tracks in ConnectWise Manage

Tracks are a great way to automate some of the business processes that are often repeated within ConnectWise. Tracks are a great tool for ensuring

Projects PSA Service Desk

ConnectWise Manage – Use Type, Subtype and Item effectively

Within tickets in Manage, you have the option to add a Type, Subtype and Item to each ticket. The reason for this is that you’re