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COVID-19 Workaround – Granting Clients Access to ConnectWise Control
- By Matthew
- . March 17, 2020
There are two ways that I’m aware of that you can grant your customers access to their own devices with ConnectWise Automate/Control as a temporary
Top ConnectWise Automate Plugins
- By Matthew
- . March 4, 2020
ConnectWise Automate Plugins are great. I’d estimate that plugins over the years have probably saved me around 2 hours a day on average. Over time,
Ransomware Attack Procedure
- By Matthew
- . February 23, 2020
So, you get a call that a customer has been hit by Ransomware, what do you do? This post is designed to help you to
Customer Welcome Document
- By Matthew
- . February 20, 2020
I’ve created this document as a rough copy of something that I send to clients when they’re new to our services (amongst others) just to
Mitigating Internal Threats
- By Matthew
- . February 19, 2020
Introduction With the recent spike in cybersecurity threats, there has been recent news on MSP staff stealing and selling data such as remote access to
MSP Pricing Spreadsheet
- By Matthew
- . February 10, 2020
I’ve seen a few different pricing guides out there, but none that seemed to fit for what I wanted, or seemed very over-engineered and excessive
Office 365 ProPlus + Chrome = Bing Browser!
- By Matthew
- . January 25, 2020
Following the announcement from Microsoft recently that from version 2002, Office 365 ProPlus will be altering Chrome’s default search engine to Bing to “provide the
Workstation Setup Procedure (Project Template)
- By Matthew
- . January 21, 2020
This guide is created within a format that you can copy/paste into a ConnectWise Project Template and can freely be modified. I try to create
MSP Technical Org Roles/Chart Ideas
- By Matthew
- . January 21, 2020
This post isn’t designed to be a definitive guide on how your organization should be run or the roles involved, however, it is designed to
ConnectWise SSO with Azure AD/2FA
- By Matthew
- . January 15, 2020
So I recently bit the bullet with linking my SSO to Azure AD. I had been putting this off for weeks until I realized exactly