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IT Interview Questionnaire

This blog post comes after conversations I’ve had recently on how to quickly decipher a potential employee’s knowledge with a quick quiz before an interview.


Set Up New ConnectWise Customer Portal

Personally, I love the new Customer Portal. It allows clients to seamlessly Chat with you via ChatAssist, pay their invoices, view their Tickets and Projects!


Protect your MSP from Ransomware

Recently there has been a lot of focus on MSPs being targeted by Ransomware/Attacks in forums, groups and in general conversation. I have created this


How to utilize Ignite within ConnectWise Automate

ConnectWise Automate has an amazing feature called Ignite that allows you to customize each pack with your own bespoke monitoring thresholds for your clients. This


Examples of ConnectWise Manage Status Emails

Introduction ConnectWise Manage allows you to send emails based on Ticket Status, this means that when a new ticket is emailed into your Service Board,


Canned Text Examples for ConnectWise Manage Tickets

Canned Text is a great way to improve consistency within your ticketing. It’s a feature that’s built-in to Manage and isn’t used enough. Let’s set

Automation RMM

Set Network Adapters to Private

A common issue I’ve been running into is that clients aren’t able to connect to their network shares due to their adapters being set to

Automation RMM Service Desk

Top Tools for IT Professionals and MSPs

Looking across all of the software platforms available to IT Professionals, it’s actually quite a small portion of tools that I actually use on a