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ConnectWise Automate has an amazing feature called Ignite that allows you to customize each pack with your own bespoke monitoring thresholds for your clients. This feature is configured through the Ignite Manager in Automate.

To find the Ignite Manager, click on Automation > Ignite Manager

ConnectWise Ignite Manager Dashboard

As you can see in the above example, Ignite is split out into different sections of monitoring. These sections each have their own monitors that you can customize or remove and change the alerting method. This is most likely going to be your easiest way to tone down on ticket noise in Automate.

Note

Periodically check your Solution Center for updates to the Ignite Manager and it’s Packs.

Configuration

Once you’re inside the Ignite Manager, click on the ‘Configuration’ bars at the top right of the screen to enter Configuration mode. This will display a list of all the possible configurable options within Ignite. You can see it highlighted in green in the below image

Ignite Manager configuration

Heading into the menu options allows you to customize the monitoring options, if you click into any of the core modules, you can select the areas that you wish to monitor as described below:

Databases

  • MS SQL
  • MySQL
  • PostgreSQL

Core Services

  • Domain Controller
  • DNS
  • DHCP
  • File Server
  • Hyper-V
  • Print Server
  • Authentication
  • FTP
  • NTP
  • Remote Access
  • OS X Firewall
  • OS X VPN

Messaging

  • Exchange
  • Blackberry
  • Dovecot
  • Exim
  • Postfix
  • OS X Addressbook
  • OS X Calendar
  • OS X Chat
  • OS X Mail
  • OS X Mail-Notification

Web/Proxy

  • IIS
  • SharePoint
  • Apache
  • ISA
  • Tomcat
  • OS X Web

Network Port

  • Core Services Ports
  • Database Ports
  • Messaging Ports
  • Web/Proxy Ports

I would also recommend ticking the box ‘Use MSP Contracts’ to only monitor devices that are within your service plans.

Ignite MSP Contracts - Only monitor devices covered by a service plan.

Clicking through each of the above-mentioned sub-modules then lets you configure each individual monitor and allows you to edit the following:

  • Alert Template
  • Ticket Category
  • Report Category
  • Alert Level

You can also enable or disable Data Collection. This will allow you to look back through the monitors to view any trends in the monitor. ConnectWise has a video on the Ignite Manager that you can watch here

Reasonable Changes

Personally, I felt that out of the box, Ignite was monitoring too much. I removed most of the stuff that we don’t need and probably reduced the above list to around 10 monitors. I also changed the Alert Templates as most of these had defaulted to ‘Default – Raise Alert’ which basically does nothing. I found that using the ~Autofix Action template to restart the service resolve most of the usual issues.

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